1 What is your minimum order quantity (MOQ)?
Our MOQ is 3,000 units. However, smaller quantities can be accommodated for an additional charge.
2. What are the payment terms?
We follow the payment terms: T/T 30% deposit - 70% balance against copy of the bill.
3. What are the production time and delivery time for your orders?
The production and delivery timeline depends on several factors, including:
- Bag customization specifications.
- Order quantity.
- Selected mode of transport.
For more detailed information, please reach out to our sales representative.
We are committed to delivering your order within the agreed Estimated Time of Delivery (ETD). If we anticipate any challenges in meeting the ETD, we will notify you promptly. We do not make unrealistic ETD promises to secure orders.
4. What information is needed to place an order?
- Material type.
- Dimensions.
- GSM (grams per square meter).
- Handle material and size.
- Bag stitching or construction method.
- Additional accessories (e.g., labels, hang tags, etc.).
- Packaging requirements.
- Quantity.
- Number of designs in the order.
5. What artwork format do you accept?
We accept .ai, .eps, .pdf and layered.psd files. Specifications for Illustrator files:
• All linked images must be sent with the Illustrator file.
• Linked images must be in CMYK and at least 300 dpi resolution at reproduction size.
• All fonts must be converted to outlines.
• Any spot colors should be Pantone colors and on separate layers – a separate layer for each spot color.
6. How do you determine the cost of the plates?
The cost of the plates is determined by the number of colors in your bag design. Each color in your artwork requires a separate printing plate. For standard 4-color process printing (CMYK), 4 plates are typically needed. Designs such as logos or artwork with large solid color areas may require additional plates.
On average, each design will need 4–7 plates. Please send us your artwork so we can calculate the exact number of plates required and provide you with the details.
7. How long does it take to get a preproduction sample?
A printing layout and a mockup will be provided within 24 hours of receiving your artwork. A physical preproduction sample typically takes 2-3 weeks to prepare, including the time needed to create the printing plates, produce the sample, and ship it from overseas.
8. How does your company control quality?
We ensure quality control from the very beginning, covering all processes from raw material input to finished products. With a presence in Vietnam and China, we visit factories directly to inspect every stage of production, enforce strict controls, and address any issues immediately when products do not meet specifications. Additionally, we require 100% inspection of all products before packaging.
9. Are your bags really eco-friendly? What materials do you use?
Yes, our bags are eco-friendly. We use a range of sustainable and environmentally friendly materials, including 100% recycled woven/non woven polypropylene, 100% cotton, RPET made with 80% recycled materials,...
10. How can I customize a bag at Tagreenpack?
To customize a bag at Tagreenpack, you can contact us through our website. Our Sales Team will guide you through the process based on your specific needs. We also provide a designer to assist you throughout the process, from design to production. All our materials are customizable.
11. Is there a warranty on Tagreenpack products?
Our products are manufactured in certified factories and undergo expertise as well as a quality inspection report to ensure their excellence. Returns are not accepted after the sale. We only guarantee the quality of the bags.
12. How can I be informed about Tagreenpack 's new products and promotions?
To stay updated on our new products and promotions, please regularly check our website and sign up below for our newsletter to receive exclusive offers.
13. Do you offer design and material advice to optimize production?
Yes, we offer design and material advice to optimize production with our design specialist and experienced sales teams.